Refunds, Returns, and wine club Policy

At The Branch Social, we are committed to delivering a high-quality experience. Due to the nature of our products and applicable laws, the following policies apply to all purchases and memberships.

In-Store Beverage Sales (On-Premise)

All sales of beverages for on-premise consumption—including wine by the glass, tastings, flights, and draft beer—are final and non-refundable.

If there is a quality concern (e.g., corked wine), please notify staff immediately at the time of service. Verified issues may be addressed with a replacement at management’s discretion.

Packaged Alcohol (To-Go Sales)

In accordance with Georgia law, all packaged alcohol sales are final and not eligible for return or refund, except when:

The product is defective or spoiled
An incorrect item was provided

Requests must be made within 7 days of purchase with proof of purchase. Approved resolutions will be issued as a replacement or store credit, at management’s discretion and in compliance with applicable laws.

Packaged Food Items

All pre-packaged food items are final sale.

If a product is defective or compromised, notify us within 3 days of purchase with proof of purchase for review.

Events & Experiences

All ticketed events, tastings, and experiences are non-refundable.

Cancellations 7+ days prior may receive store credit
Cancellations within 7 days are not eligible for refund or credit
If we cancel an event, a refund or store credit will be issued

Wine Club Membership (Cancellation & Billing)

By enrolling in a wine club membership, you agree to the following:

Annual membership fees are non-refundable
Membership benefits, discounts, and allocations are tied to an active account and are non-transferable
The Branch Social reserves the right to change or update membership benefits at any time.

Cancellation Policy

Memberships may be canceled at any time by contacting us directly (in person, email, or phone)
Cancellations apply to future billing cycles only

Shipment / Allocation Charges

Wine club bottle allocations are processed quarterly
Members will be notified in advance of billing
If cancellation is requested less than 7 days prior to a scheduled charge, the upcoming charge will still be processed, and:
- The allocation will be fulfilled (pickup or shipment), and
- The membership will be canceled for all future cycles

Failure to pick up allocated wine does not qualify for a refund.

Payment Processing & Disputes

All transactions are processed through our point-of-sale system.

By completing a purchase or enrolling in membership, you agree to this policy.

We encourage guests to contact us directly to resolve issues prior to initiating a dispute
In the event of a chargeback, we reserve the right to provide receipts, policy documentation, and transaction records
Abuse of refund or dispute processes may result in refusal of service

General Conditions

Proof of purchase is required for any return consideration
Approved refunds are issued to the original form of payment or as store credit
We reserve the right to refuse returns that do not meet these criteria